After placing a return request with Customer Service, it normally takes 4 business days for the product to be picked up from your location and another 7 days for the refund to be processed after a successful product inspection by the quality control department. When the item is received in our warehouse, it is subjected to a two-day quality check. The method of payment you select will determine when you receive your refund.

The expected timelines are as below:

Payment Method Refund Receipt Time
Prepaid orders 7 Business days after successful
Quality Check
COD Orders* 7 Business days after successful
Quality Check

*For COD orders, refund against return will be given as in-store credits.

We will reimburse the entire order cost, including any shipping expenses, if the order is lost or not delivered to your preferred location.
Order shipping and COD handling expenses will not be returned if you return an order that has been delivered to you.