RETURN & EXCHANGE Policy

It is our ongoing goal to give you the best possible customer service each time you shop with us; but, if you are not completely happy with your purchase, you may return and exchange it for a full refund of the purchase price. Only products purchased directly from our website are eligible for return. We shall deny any return requests for products acquired from our indirect online and offline distributors.

We have a 15-day return and exchange policy, which allows you to return or replace any item purchased from us within 15 days after receipt for any reason.

GUIDELINES FOR A VALID RETURN AND EXCHANGE:

  1. All product identifiers are present and undamaged, as well as the original packing.
  2. The product must be new and unopened.
  3. The products must be unwashed and in good condition.
  4. We shall be requiring a picture of the product to be returned via email

      5. As soon as we get the shipment at our warehouse and it passes our quality control, we will send you a confirmation email.
      If the consumer receives erroneous products (improper style), incorrect sizes (size other than that requested), or damaged products, returns and exchanges are free of charge. We will conduct a quality check on the returned product after it has been received. We will ship the picked-up merchandise back to you if it fails the quality inspection.
      Note: This is a one-time reverse pick-up against an order.

      FAILURE OF PRODUCT PICK-UP.

      If the item is not picked up in the third try, the pickup request will be listed as failed.

      EXCHANGES:

      We offer a 15-day exchange policy at Ziama, and if you wish to swap an item due to a size mismatch or the receipt of a defective item, you will be issued with a replacement item at no cost. All exchanges, however, are subject to stock availability.

      UNDER EXCHANGE POLICY:

      1. Only size swaps are permitted.
      2. Items can be exchanged for a size that is similar or different.
      3. If you want to exchange your item for something else, we recommend returning it for a refund and buying the new item separately.

      NOTE : INTERNATIONAL ORDERS WILL NOT BE ELIGIBLE FOR RETURN AND EXCHANGE.